1. Who We Are

Shoebox Studios provides photo scanning and family archiving services in Auckland. You can contact us at contact@shoeboxstudios.co.nz or 021 0800 6630.

2. What Information We Collect

We collect the following personal information:

• Contact details: name, address, phone number, email (to arrange and provide the service)

• Payment information: processed through a third-party payment provider (we do not store full card numbers)

• Photo content: the photos you provide to us for scanning

• Website usage data: We use basic analytics to understand how visitors find and use our site, including pages viewed and general location.

When you submit a form on our website, we collect the information you enter—typically your name, email, phone number, and any details you provide about your photo collection.

3. Why We Collect It

• To book and carry out your consultation, scanning, or studio work

• To process payment

• To communicate with you about your job

• To deliver your scanned digital files

• To respond to enquiries submitted through our website

4. How We Handle and Store Your Photos

• Digital files: Scanned files are delivered to you via USB or cloud link. We keep digital backups for 14 days after delivery, then permanently delete them.

  Physical photos: If your job requires us to take your photos to our studio, they are stored securely at our studio in Mount Albert. We return your physical photos to you as soon as the job is complete. If you haven't collected them within 7 days of being notified, we will contact you to arrange return or collection.

5. Who Sees Your Information

We do not disclose your personal information to anyone except:

• Payment providers: to complete your transaction

• Cloud storage providers: We use Dropbox to store and deliver your scanned files. Dropbox encrypts files at rest and in transit, and does not use your files for its own purposes. We retain files in Dropbox for 14 after delivery, then delete them.

• Legal requirements: where we are required by law to disclose

6. Where Your Information Is Stored

Form submissions and website data: Stored by Squarespace on servers located primarily in the United States .

Contact details and job information: Stored on our secure, password-protected devices.

Scanned files: Stored using Dropbox for delivery purposes.

Physical photos: When in our possession, stored securely at our studio in Mount Albert, Auckland.

7. Website Forms and Squarespace

Our website is built on Squarespace, and we use Squarespace's form tools to collect enquiries and booking requests.

When you submit a form on our site, your information is:

• Stored in Squarespace's backend (visible to us in our Squarespace account)

• Emailed to us if we have email notifications enabled

Squarespace is a United States-based company that processes data on servers located primarily in the United States . By submitting a form on our site, your information is transferred to and stored by Squarespace.

We use this information only to respond to your enquiry and manage your booking.

We store your contact information and scanned files on our secure, password-protected devices and cloud accounts. We take reasonable steps to keep this information safe and accessible only to us.

8. How Long We Keep It

• Form submissions: Kept in Squarespace until we delete them after your enquiry is resolved, or after 1 month if no job proceeds.

• Contact details and job records: Kept for as long as needed to provide the service and meet legal obligations.

• Digital backups: Deleted 14 days after delivery.

• Physical photos: Returned to you as soon as the job is complete.

9. Your Rights

Under the Privacy Act 2020, you have the right to:

• Access the personal information we hold about you

• Correct any information that is inaccurate

• Request deletion of information we no longer need

• Complain to the Privacy Commissioner if you are unhappy with how we have handled your information

To exercise any of these rights, contact us at contact@shoeboxstudios.co.nz.

10. If You Don't Provide Information

If you don't provide your contact details, we can't arrange the service. If you don't provide your photos, we can't scan them.

11. Changes to This Statement

We may update this statement from time to time. The latest version will always be on this page.